Technology process for analyzing data and presenting actionable information to help corporate executives, business managers and other end users make more informed business decisions. BI encompasses a wide variety of tools, applications and methodologies that enable organizations to collect data from internal systems and external sources, prepare it for analysis, develop and run queries against the data, and create reports, dashboards and data visualizations to make the analytical results available to corporate decision makers as well as operational workers.

Help companies to measure satisfaction, identify unhappy customers and find potential advocates, for most companies, customer satisfaction ratings can have powerful effects. Firstly, they help focus employees on the importance of fulfilling and exceeding customer expectations. Secondly, when satisfaction ratings dip, they warn of potential problems that can affect future revenue.

Market survey describes the gathering and analysis of market data, such as consumer preferences, trends in market prices and the presence of competing products. A market survey can describe any study that gathers information directly from consumers by asking them questions about their preferences, habits and experiences. The purpose of a market survey is to provide business managers with insight about their target customers, such as how much money they spend on certain types of products, whether they use competing products and the interest level for new products.

A business efficiency technique combining the time study work, it is a major part of scientific management, time study developed in the direction of establishing standard times, while motion study evolved into a technique for improving work methods. The two techniques became integrated and refined into a widely accepted method applicable to the improvement and upgrading of work systems. This integrated approach to work system improvement is known as methods engineering and it is applied today to industrial as well as service organizations

Is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services? The mystery consumer's specific identity and purpose are generally not known by the establishment being evaluated, mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.

Risk assessment is the overall process of Identifying hazards and risk factors that have the potential to cause harm, Analyzing and evaluating the risk associated with that hazard, and Determining appropriate ways to eliminate the hazard, or control the risk when the hazard cannot be eliminated.

A risk assessment is required to identify things, situations, processes, etc. that may cause harm, particularly to people. After identification is made, you analyze and evaluate how likely and severe the risk is/ may be. When this determination is made, you can decide what measures should be in place to effectively eliminate or control the harm from happening.

Compliance management is the process which ensures that people follow a given set of rules. The rules are referred to as the compliance standard or compliance benchmark. Compliance management can take many forms. It can be a mix of policies, procedures, documentation, internal auditing, third party audits, security controls, and technological enforcement.

Compliance management enhances business value by fostering a regulatory risk-aware culture. Companies can achieve effective compliance management program by training of employees on the laws, regulations, and policies that apply to their job responsibilities.